Effective date: October 2, 2026

Order A Plumber respects your privacy. This policy explains what information we collect when you use www.orderaplumber.com, contact us, or sign up for text messages, and how we use and protect it. By using our website or services, you agree to the practices described here.

Information you give us. When you request service, fill out a form, call, email, or text us, we may collect your name, phone number (including mobile number), email address, service address, and details about your plumbing request.

Information collected automatically. When you visit our site, we may collect non-personal information such as your IP address, domain name, browser type, operating system, the pages you visit, and how you arrived at our site.

We use your information to:

• Respond to your inquiries and schedule service
• Send appointment confirmations, reminders, technician arrival updates, estimates, and follow-ups
• Provide customer support
• Maintain, evaluate, and improve our website and services
• Send occasional emails about specials, services, or changes to this policy (you can unsubscribe at any time)

If you give us your mobile number and opt in to text messages, we use that number only to communicate with you about your inquiry and service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

See the SMS Terms & Conditions section below for full program details.

We do not sell, rent, or trade your personal information. We do not share personal information with third parties for marketing purposes. This includes your phone number and your SMS opt-in data and consent, which are never shared with any third parties or affiliates for marketing or promotional purposes.

We may share limited information only:

• With service providers who help us run our business (for example, scheduling, billing, or messaging platforms). They may use it only to perform services for us, and never for their own marketing.
• When required by law, or when we believe in good faith that disclosure is necessary to:
  • Comply with legal process served on our company or cooperate with investigations of unlawful activity
  • Protect and defend the rights or property of Order A Plumber and our website
  • Identify persons who may be violating the law, the rights of third parties, or misusing our website

We do not share personal information with third parties for marketing purposes.

Program description: Order A Plumber sends text messages to customers and prospective customers who opt in. Messages include appointment confirmations and reminders, technician arrival updates, estimates, service follow-ups, and responses to your inquiries.

How to opt in: You opt in by checking the SMS consent box on our website forms or by giving verbal or written consent to our team. Consent is not a condition of purchase.

Message frequency: Message frequency varies. You will receive 5–10 messages a month based on your project needs.

Opt-out: Reply OPT OUT or STOP to unsubscribe. We’ll confirm via SMS, and you’ll stop receiving messages. To rejoin, sign up again.

Help: Reply HELP for assistance, or call us at (631) 234-0687 or email info@orderaplumber.com

Cost: Message and data rates may apply. Contact your wireless provider for details about your plan.

Interruption: Message delivery may be delayed or unsuccessful because of carrier issues. Carriers are not liable for delayed or undelivered messages.

Privacy: For questions about privacy, see our policy: https://orderaplumber.com/privacy-policy/

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and after we receive it. Sensitive information, such as credit card data, is encrypted and transmitted securely. You can confirm this by looking for “https” at the start of the page address.

Offline, only employees who need the information to do their job (for example, billing or customer service) can access personally identifiable information. The servers where we store this information are kept in a secure environment.

We use cookies on this site. A cookie is a small piece of data stored on your device that helps us improve your experience and recognize repeat visitors. Cookies may also help us understand visitor interests so we can improve our site. Cookies are not linked to any personally identifiable information on our site. You can turn off cookies in your browser settings.

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those sites. Please read the privacy policy of any site that collects your personal information.

From time to time, we may request information through surveys or contests. Participation is voluntary. We may ask for contact information, such as your name and address, and demographic information, such as your zip code. Contact information is used to notify winners and award prizes. Survey information is used to improve our website and services.

Information you post publicly online, such as on review sites, discussion boards, or social media, can be collected and used by others. Please be careful about what you share.

We may update this Privacy Policy from time to time. When we do, we’ll post the changes on this page and update the effective date above.

If you have questions about this policy, or feel we are not following it, contact us:

Order A Plumber
Attn: Privacy Officer
2871 Sunrise Hwy, Islip Terrace, NY 11752
Phone: (631) 234-0687
Email: info@orderaplumber.com